iTunes 12.5.1.21 has stopped working. APPCRASH on Windows 7. WebKit.dll 7602.1050.4.5 error

Question

LiewYS Author

Level 1

14 points

iTunes 12.5.1.21 has stopped working. APPCRASH on Windows 7. WebKit.dll 7602.1050.4.5 error

iTunes64Setup-12.4.3.1 was working fine and no issue on Windows 7.

After update to iTunes6464Setup-12.5.1.21 or iTunes64Setup-12.5.1.21, APPCRASH happened.

Get 2x "iTunes has stopped working" and "Close program" messages when trying to view Store / App Store or view Account.

Possible only "Close program"...

Tried uninstall ALL Apple's software (with deletion of all related folders) and reinstall again but still same error!

ALL Apple's software mean iTunes, Apple Software Update, Apple Mobile Device Support, iCloud, Bonjour, Apple Application Support (32-bit and 64-bit).

Checked from Event Viewer:

1. Application Error:

Faulting application name: iTunes.exe, version: 12.5.1.21, time stamp: 0x57cfb09f

Faulting module name: WebKit.dll, version: 7602.1050.4.5, time stamp: 0x57c11f7f

Exception code: 0xc0000005

Fault offset: 0x004f0e09

Faulting process id: 0xcc4

Faulting application start time: 0x01d218b3194e2f01

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKit.dll

Report Id: 68f80588-84a6-11e6-8df8-4851b741621f

2. Windows Error Reporting

Fault bucket 1024926102, type 25

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: iTunes.exe

P2: 12.5.1.21

P3: 57cfb09f

P4: WebKit.dll

P5: 7602.1050.4.5

P6: 57c11f7f

P7: c0000005

P8: 004f0e09

P9:

P10:

Windows 7

Posted on Sep 27, 2016 4:45 AM

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Answer 1

pspooner

Level 1

4 points

Mar 15, 2017 3:53 PM in response to sunson1968

Ditto with Environment Variables method - this has been bugging me for a couple of months now - I'd done the full shooting match - uninstall/reinstall/updating drivers/installing older versions etc - very, very much appreciated 🙂

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Answer 2

Sep 27, 2016 4:47 AM in response to LiewYS

Hello, follow the instruction If you see Error 7 (Windows error 193) when you try to install iTunes for Windows - Apple Support

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Answer 3

turingtest2

Level 10

278,379 points

Sep 28, 2016 11:58 AM in response to LiewYS

Try one or other of the following in a command prompt where the path to your version of WebKit.dll indicates which you should choose:

SET PATH=%PATH%;C:\Program Files\Common Files\Apple\Apple Application Support

SET PATH=%PATH%;C:\Program Files (x86)\Common Files\Apple\Apple Application Support

Weirdly once I got mine working I was able to reset my path and visiting the store no longer causes iTunes to crash.

tt2

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Answer 4

LiewYS Author

Level 1

14 points

Sep 29, 2016 10:33 PM in response to Ella Fitzgerald

Thank you for your suggestion. I don't have error 7 and windows error 193.

Also no Service 'Apple Mobile Device Service' (Apple Mobile Device Service) failed to start. This service can be started everytime I login windows.

Nevertheless, I tried the suggested way but it is still same error.

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Answer 5

pravin16

Level 1

4 points

Oct 1, 2016 10:22 PM in response to turingtest2

Finally this little trick works perfect for me Thanks

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Answer 6

turingtest2

Level 10

278,379 points

Oct 2, 2016 12:12 AM in response to pravin16

You're welcome. 🙂

tt2

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Answer 7

Oct 2, 2016 11:08 AM in response to turingtest2

Thanks TuringTest. This trick worked for me except I had to set it in Environment variables and not through command prompt.

I was frustrated trying various steps mentioned elsewhere.

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Answer 8

turingtest2

Level 10

278,379 points

Oct 2, 2016 11:48 AM in response to sunson1968

You're welcome. 🙂

tt2

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Answer 9

cmosguy

Level 1

4 points

Oct 4, 2016 12:12 PM in response to turingtest2

Hey @turingtest2,

You totally saved the day! This took me weeks to work on and figure out until I took a nose dive into the log event viewer log files and then googled my way to your response.

I don't know how you figured it out, but you saved the day!

Thanks so much!

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Answer 10

turingtest2

Level 10

278,379 points

Oct 4, 2016 12:16 PM in response to cmosguy

You're welcome. 🙂

In the true spirit of the Internet I leveraged a hint from someone else. 😉

tt2

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Answer 11

faizanb

Level 1

12 points

Oct 10, 2016 1:40 AM in response to turingtest2

Hi TT2

So I'm novice with these ... could you please share a step by step guide ...

Apologies for the inconvenience

Cheers.

p.s. this is the error I get (twice)

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.5.1.21

Application Timestamp: 57d32fa7

Fault Module Name: WebKit.dll

Fault Module Version: 7602.1050.4.5

Fault Module Timestamp: 57c12000

Exception Code: c0000005

Exception Offset: 0000000000645e36

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: d242

Additional Information 2: d242d2398bc30c28c05c660b4f4167b6

Additional Information 3: e738

Additional Information 4: e73844cde6ccf4d77872688e38e2d89

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Answer 12

turingtest2

Level 10

278,379 points

Oct 10, 2016 2:17 AM in response to faizanb

See Re: Re: upgraded to itunes 12.5.1.

tt2

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Answer 13

Oct 12, 2016 9:02 AM in response to sunson1968

Same result as sunson1968: I had to set in my Windows 7 environment variables then it worked correctly! Thanks, everyone!

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Answer 14

faizanb

Level 1

12 points

Oct 13, 2016 2:02 AM in response to turingtest2

Hi @turingtest2

Thanks for the help but unfortunately to no avail
Tried deleting everything APPLE on the pc and reinstalling again but still no use

Appreciate some help here ...

Cheers !

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Answer 15

turingtest2

Level 10

278,379 points

Oct 13, 2016 5:12 AM in response to faizanb

What is the exact error message that you get? See this post Re: Re: ITunes has stopped working whenever it launches to see if the Event Viewer can shed more light on the problem.

tt2

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